Kontron retains Platinum status five years in a row
Eching, Germany, February 26, 2009 – Based on the results of VDC’s independent customer satisfaction survey, Kontron has retained Platinum Vendor status for five years in a row. This award is the highest recognition VDC bestows upon embedded vendors and represents the pinnacle of customer satisfaction.
“The award ratings are generated entirely from user feedback entered into an impartial model to objectively reflect user satisfaction”, explains Eric Heikkila, Director of Embedded Hardware and Systems at VDC. “Users rate embedded vendors according to more than 45 selection criteria. The most important criteria for 2008 were price, product availability/delivery, technical support, experience/relationship with vendor and reliable/long-lived products. Maintaining Platinum status every year is an outstanding achievement, especially for a large vendor with global presence.”
Kontron is one of only three companies to retain Platinum status over the last five years. Long-term availability of the highest quality services is exactly what embedded customers require. Retaining the VDC Platinum award honors Kontron’s sustained strong customer focus. More importantly, it gives customers an independent guide for building satisfying long-term relationships with reliable, world leading embedded computer vendors capable of best meeting the most important and rigorous criteria.
"To retain our Platinum status for the fifth consecutive year is an honor and testament to Kontron’s continued focus and dedication to its customers,” says Ulrich Gehrmann, CEO of Kontron. “This is a clear message that Kontron offers customers the highest quality service and support for embedded computer technology.”