RMA (Return of Material Authorization) Procedures
All equipment returned to Kontron must have a Return Material Authorization (RMA) number assigned exclusively by Kontron. Kontron cannot be held responsible for any loss or damage caused to the equipment received without an RMA number. The Buyer accepts responsibility for all freight charges for the return of goods to Kontron's designated facility. Kontron will pay return freight charges back to the Buyer's location in the event that the equipment is repaired or replaced within the warranty period stipulated herewith.
Kontron provides a customer oriented RMA-service in order to get your unit repaired very fast and efficiently. Please refer to the instructions outlined in the RMA procedures of the individual entities: